Sheraton Dubrovnik Riviera Hotel


Šetalište dr. F. Tuđmana 17 - 20207, Srebreno, Mlini, Croatia   •  Weather:   

Local Time Phone +385 (0)20 601 500


Hotel Policies

Special conditions

Currency fluctuations

Rates confirmed in EUR are guaranteed in EU euros when paid in EU cash or traveler's checks. 

Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Hotel policies

Alcohol policy

Alcoholic beverage service is restricted to those 18 years or older (with valid identification).

Check acceptance policy

No personal checks are accepted.

Early departure policy

Please contact the Front Desk for early departure requests at least 3 days in advance to avoid being charged a penalty of one night.

Late checkout policy

Late checkouts are available on a request basis and when confirmed in advance with the Front Office staff.

Pet policy

We are a dog friendly hotel and happy to accommodate up to two dogs weighing up to 40 pounds each. No other pets are allowed. Though we do not require a deposit, guests must sign a pet-friendly agreement upon check-in, which includes a waiver holding the guest responsible for any damages that occur during their stay. All dogs must remain on a leash outside of the guest room, and are not allowed in any area where food can be served including pool areas.

Credit/debit card policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Waitlist policy

Hotel does offer a waitlist. Please contact the hotel directly to be placed on the waitlist. Guest should provide a phone number and will be called if a room becomes available.